Tender Foot

Tender Foot & CompanyOn: A Transformational Journey

“Tender Foot’s mission is to provide the best possible care while accommodating everyone’s needs and budget.”

Tender Foot Story

Founded in 2014, Tender Foot started as a sole proprietorship with a humble mission: to offer the best possible foot care in the community. After initially focusing on wound care, Pam Cote, its founder, quickly realized the demand and satisfaction in providing a higher quality foot care service. With the core goal to offer efficient service at fair prices, the business thrived until 2021, when it briefly closed. However, 2022 saw a strong comeback and an ambitious vision: to expand the services and build a foot care clinic run by professional nurses. Today, Tender Foot provides a diverse range of services, from managing corns, and calluses to dry skin.

66%
revenue growth

Overhead
costs savings

Improved case
files management

Challenges Before CompanyOn

“Before adopting CompanyOn, our processes were entirely manual. Charting and scheduling were laboriously handled with pen and paper, lacking efficiency. This method was far from ideal and unsustainable for our growing needs.”

Managing the practice manually had its limitations. The primary system involved pen and paper for charting and bookings, which while manageable for a sole proprietor, posed security and scalability challenges. The vision to expand the business was clear, but so were the impending logistical challenges. There were hurdles to overcome – from the COVID-19 pandemic to finding a compatible system that could support the unique business model without breaking the bank.

The Tender Foot Transformation

“Opening a new business during COVID was challenging, but not impossible… The main issues were cost and compatibility of marrying a system to my business model.”

CompanyOn  entered the scene at the perfect time. Even before Tender Foot reincorporated or established its clinic location, Pam was keen to explore what solutions CompanyOn could offer. The results were impressive. CompanyOn addressed many of the pain points:

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    Portability & Accessibility

    The ability to access the platform anytime, anywhere was a game-changer. This feature ensured schedule and inventory management was seamless.
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    Growth Metrics

    With the help of CompanyOn, Tender Foot witnessed a staggering revenue growth of approximately 66% within a year.
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    Professionalism & Customization

    The platform not only allowed the creation of professional receipts but also facilitated custom templates, standardizing the practice.

    Patient Experience & Overall Impact

    “CompanyOn has enabled Tender Foot to incorporate an EMR platform at a reasonable fee and with exceptional customer service that is prompt and listens to our needs.”

    The impact of CompanyOn was evident in the enhanced patient experience. Clients benefitted from the ability to access files and schedule appointments anytime, anywhere. With CO’s mobile compatibility, the team could make real-time changes, reflecting the clinic’s commitment to exceptional service. The founder’s role also evolved – shifting focus from mundane tasks like scheduling to delivering quality service and growing the business.

    “By using CompanyOn I have been able to step back from scheduling and focus on providing service and other aspects of the business.”

      CompanyOn Practice Management Software

      “I think the fact that we can produce professional looking receipts is significant as that reflects on our professionalism… creates a standard of practice.”

      “Our ability to access files anywhere anytime is a huge advantage for our clients. This makes it possible for us to schedule, make changes or give information on the fly.”

        Looking Ahead

          “In the past year, we have seen a revenue growth of approximately 66%. In part, this has to be attributed to schedule management.”

          Tender Foot aspires to amplify its product sales and fortify its digital footprint. Central to these ambitions is CompanyOn, with its standout features such as online booking. Pam’s endorsement, as the founder, not only highlights CompanyOn’s user-centric design but also celebrates its Canadian roots and its unique inception—crafted by nurses, specifically for nurses.

          “Tender Foot has not yet tapped into the full potential of CompanyOn and as we continue to grow and get better acquainted with our needs, we are finding that CompanyOn is set up to provide us with the items and platforms that we need to be successful.”

          Practice Management Software

          Achieving Work-Life Balance

            “A paper-based platform is labor intensive… Often information needed was back in the office and thus nothing could be done until I arrived back at the end of the day.”

            Prior to CompanyOn, work-life balance was a distant dream. Manual paperwork consumed personal time, often stretching beyond regular working hours. With CompanyOn, the paradigm shifted dramatically. Charting could be done immediately after a visit, preparations became efficient, and the flexibility offered by CompanyOn was unparalleled. Today, Pam enjoys a well-earned balance between professional commitments and personal relaxation.

            “It is like night and day. I can chart confidently right at the visit… So I work smarter, not harder.”

            In Conclusion

            “I would absolutely recommend this platform to other foot care nurses, agencies, or sole practitioners alike. I love that this company is Canadian, and it was created by nurses for nurses.”

            Tender Foot’s journey with CompanyOn is an inspiring testament to how the right technological intervention can transform a business. From optimizing operations to enhancing patient experience and improving work-life balance, the partnership has been nothing short of transformational. For other practitioners and agencies, this story stands as a beacon of what’s possible with dedication, vision, and the right tools.

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            Try Our Platform Free for 14 days.

            See CompanyOn in Action

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            Diane’s Footcare Practice Journey to Success

            Diane's Footcare Practice Journey to Success:

            Discover How a Passionate BC Foot Care Nurse Built a Thriving Private Practice and Achieve a Remarkable 300% Growth of Her Business

             

            Diane’s Story

            Meet Diane, a dedicated nurse and the proud owner of Advanced Footcare by Nurses Inc – a unique private nursing practice offering mobile and clinic setting nursing foot care services to the communities of South Surrey, Langley, Township of Langley and White Rock. Diane was passionate about making her business thrive, but realized early on that managing the demands of running a successful business and providing top-notch care for her clients was a tough balancing act. 

            300%
            Growth

            8 Hours
            Saved per week

            95% Client Satisfaction

            Challenges Diane Faced

            The cumbersome manual processes made it challenging to keep up with the increasing demand for her services.

            “Each day felt like a never-ending stretch, with endless hours spent on administrative tasks, leaving me feeling overwhelmed and exhausted”.

            Diane knew deep down that she needed to find a smarter and more efficient way to manage her business if she wanted her practice to grow and thrive without the constant challenges. Even more pressing, as a regulated professional, Diane was also responsible for complying with various legal obligations, which added to the complexity of managing her business.

            The Opportunity For Improvement

            As Diane embarked on her quest to find a solution that could cater to the needs of her private practice and its clients, she identified several critical opportunities she wanted to capitalize on. These included:

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              Access to records and documentation on the go.

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              Streamlined scheduling of appointments.

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              Enhanced communication channels with clients.

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              Ability to process payments without a terminal and consolidate all transactions in one centralized location.

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              Assurance that the solution complied with her professional obligations regarding privacy and confidentiality as a regulated professional.

              By focusing on these key areas, Diane aimed to enhance the overall effectiveness and efficiency of her practice, while ensuring that her clients received the highest level of service and care.

              Achieving Growth and Operational Efficiency through Streamlined Processes

              Diane stumbled upon CompanyOn one day and decided to give it a chance. By adopting the platform, she was able to optimize her workflow and reduce the burden of manual and redundant processes.

              “The app’s ability to manage my client base in a more efficient and flexible manner, regardless of location or time, was particularly valuable”.

                Accelerating the booking process and eliminating scheduling friction at all times

                  The appointment scheduling feature proved to be a game-changer for Diane, allowing her to manage her appointments with ease, eliminate scheduling conflicts, and enhance communication with her clients. Appointment reminders and follow-up messages helped to significantly reduce no-shows and improve overall client communication.

                  Keeping Client Information Organized and in One Place. 

                    Diane was thrilled to have access to her patient records from anywhere, without the need to lug around paper files. CompanyOn stored all her records securely in the cloud on Canadian servers, in accordance with her regulatory college’s requirements and the law. This made it easier for her to provide personalized care to each client and ensure accurate and timely documentation.

                    Getting Paid Faster For Services Rendered

                      Diane could use the software’s billing and payment processing features to ensure she was paid on time and accurately. But more importantly, the ability for her to consolidate all transactions in one centralized place.

                      “By using CompanyOn’s professional and branded invoices tailored to my own practice, not only does it save me time but it also elevates the overall presentation of my business, conveying a sense of professionalism and competence to my clients”.

                      Maximizing Business Performance

                        Diane’s diligent efforts have yielded impressive results, with her practice experiencing a remarkable 300% growth. Leveraging the technology and solutions offered by CompanyOn, Diane has not only elevated her business operations but has also enhanced the overall client experience, resulting in a surge in revenue and client satisfaction from 80% to 95%.

                        As the demand for her services continued to increase, Diane expanded her operations by bringing more nurses on board.

                        Achieving a Better Life-Work Balance Through Time Optimization

                          Perhaps the most significant accomplishment Diane has achieved with how she runs her private practice is her ability to reclaim the time she was spending on admin tasks and documentation. As a solopreneur nurse, she has been able to save over 8 hours per week on administrative tasks. This has allowed her to spend more quality time with her loved ones, pursue her hobbies, and take better care of her personal well-being.

                          Diane’s story shows us that with determination, dedication, and the right tools, we can overcome the pain points of running a business and achieve our goals. By embracing technology and delegating tasks, we can free up more time to focus on the things that matter most to us.

                          Ready to make the switch?

                          Try Our Platform Free for 14 days.

                          See CompanyOn in Action

                          Schedule A Free 1:1 Personalized Demo

                          The Story of Serenity

                          From paperwork woes to hassle-free harmony

                          Success for Serenity Nursing Foot Care Services with CompanyOn

                          Serenity at your door

                          Serenity Nursing Foot Care Services

                          Before CompanyOn

                          Christina felt disorganized and stressed as she found herself constantly looking for papers and trying to create her own templates for her new practice. She was in need of a platform that was tailored to support Canadian healthcare standards while also being easy to use and affordable during her startup phase. Christina was having a hard time finding a platform that would support her business needs and growth, until she found CompanyOn.

                          Christina Nasso

                          Serenity Nursing Footcare Services

                          Specialty

                          Mobile foot care nursing services

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                          “CompanyOn is a great company. My onboarding to the platform went smoothly with the help of the supportive and knowledgeable team at CompanyOn. My business is much more organized and simplified now. Their features are customized to businesses which makes starting, owning, and running my practice more efficient. Daily operations are made easy and they take care of the billing and scheduling. My clients feel cared for with the reminders they receive through text or email. This is just one of the many great features that my company uses!”

                          Christina Naso

                          Serenity since switching to CompanyOn

                          Christina saw immediate results with her daily management of the business and has more capacity to invest in long-term plans.

                          Healthcare Practitioner Using Practice Management App

                          Immediate results

                          Safe and secure cloud storage of client and business records

                          Easy navigation to client’s address with the integrated map feature

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                          Automated organization of daily operations and paperwork

                          Affordable platform

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                          Long term solutions

                          Simplified scheduling and organization of daily, weekly, monthly appointments

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                          Documentation and custom client profiles for each client visit, updates, follow up assessments and more

                          Compliance with privacy and confidentiality standards

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                          Specialized charting and a way to audit and keep up with current standards

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                          The Company On difference

                          Why Christina recommends CompanyOn to other solo practitioners:

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                          Based in Canada, so you can feel confident that your practice is compliant with Canadian healthcare regulations

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                          An approachable team who cares about their platform users and wants them to succeed

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                          Knowledgeable and supportive in helping her learn the new software

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                          Easy to transition from existing way of doing business to the Company On platform

                          The Story of Laura Ross Nursing Footcare Services

                          From too much paperwork, to full productivity

                          Success for Laura Ross Foot Care Nursing Services with CompanyOn

                           

                          Serenity at your door

                          Laura Ross Nursing Foot Care

                          Before CompanyOn

                          The challenges that Laura faced with her business prior to using CompanyOn was dealing with too much paperwork. Between organization paper copies for charts, receipts and appointment bookings. Laura was wasting a lot of time manually filling up paperwork in her already busy schedule. And let’s not mention maintaining records private and locked away securely at all times. 

                          Laura Ross

                          Nursing Footcare Services

                          Specialty

                          Mobile foot care nursing services

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                          Processing payments electronically is an absolute dream. I could never go back to providing paper receipts. My clients benefit as well as it is more professional and they are able to retrieve receipts quickly for insurance purposes or income tax deductions for medical expenses. Accessing records on the go for better client care is wonderful. I do not waste time looking up old charts to see if progress is being made with each client.   I would highly recommend CompanyOn to any nurse searching for a tool to better improve their practice. I cannot say enough great things about it. “ 

                          Laura Ross

                          Since switching to CompanyOn

                          Laura experienced immediate changes in the way she run her practice.  Providing an optimized solution for keeping organized, was a game-changer, as Laura juggle a practice throughout the community and working in various nursing homes. 

                           

                          Healthcare Practitioner Using Practice Management App

                          Immediate results

                          Piece of mind for storage of records on the cloud.

                          Streamlining my bookings/time management

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                          Clients are able to retrieve receipts quickly for insurance purposes or income tax deductions for medical expenses.

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                          Processing payments electronically

                          Long term solutions

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                          Accessing records on the go for better client care is wonderful. I do not waste time looking up old charts to see if progress is being made with each client.

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                          I would highly recommend CompanyOn to any nurse searching for a tool to better improve their practice. I cannot say enough great things about it.

                          CompanyOn calendar syncing to google calendar is another efficient step to seeing all my clients for the day at a glance

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                          The CompanyOn difference:

                           

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                          Hands downs the BEST customer service,

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                          Affordability

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                          User friendly

                          Ready to make the switch?

                          Try Our Platform Free for 14 days.

                          See CompanyOn in Action

                          Schedule A Free 1:1 Personalized Demo